Secure 
Tips-first rides, clear expectations, and safer local movement.
Common rider questions about tipping, longer-distance rides, service areas, safety discretion, event service, and advertising on carts.
Is Secure Valet free?
Secure Valet primarily works from rider tips for normal local service so short district movement stays approachable.
When does a fee apply?
Longer-distance rides, dedicated service, special requests, or extra travel may involve a standard fee when needed.
Where do you serve?
Deep Ellum, Downtown, Uptown, Knox-Henderson, and Lower Greenville when routes can be served safely.
Can rides be refused?
Yes. Operators may refuse rides for intoxication, unsafe conduct, weather, capacity, traffic, or other safety concerns.
Can events reserve service?
Yes. Festivals, venues, private groups, and organizations can request dedicated support.
Can advertisers book carts?
Yes. Secure Valet offers mounted display advertising for businesses and organizations.